Is there any plan to opt. for rearranging the default options when moving a email conversations from one inbox to another?
As of now, when moving a conversation (after choosing the inbox) it autmaticually (under “assign to”) chooses the option “any user”. This can be changed, but its easy to forget to choose e.g. “no one”.
Hello, @NLingjærde-Fe Happy Wednesday! Thank you for posting in our Community!
I wanted to share this knowledge base with more details about the setup of automatic routing rules.
You can set routing rules for incoming messages sent to your connected team email channel, your chat flows, or your connected form.
I hope this information helps.
Pam