We are using multiple ticket pipelines and multiple associated inboxes.
Is it possible to automate that when we change a ticket to another pipeline that the associated conversations on the ticket move to the right inbox?
Hi @Kiwaps,
As far as I know, it isn’t. This would be approached with a conversations-based workflow, however the inbox is not a conversations property that can be edited:
Best regards!
That’s too bad. Do you why the value can’t be edited via workflow?
It is possible to change the inbox on the conversation itself.
Hi @Kiwaps,
I assume that this simply hasn’t been an area of focus / relevance for HubSpot yet but there isn’t any further information as to why exactly.
Hi @Kiwaps and @karstenkoehler
I had the same question ans it’s too bad that the inbox property can’t be edited.
Our support teams use the same email address, for different purposes, and we wanted to set up different inboxes. Using views wouldn’t be clear enough for them, there would be too many.
Any tips or solutions to automatically move an email to another inbox ?