Certification not generated

Academy
,
1

Hello,

For several months now, I have been unable to generate my Sales Hub certification.

I have seen several messages regarding certifications that were not generated, but I have not seen any solutions provided.

Is it possible to get some help?

Here is the message:

Exam passed but reward not generated

You passed the HubSpot Sales Hub software certification exam. However, we were unable to generate your certificate. Please try refreshing the page, and if the problem persists, please contact support.

Thank you in advance for your help,

3

Hi @RoxaneB

Thank you for posting to the Community! Can you please try the following:

Go to your ‘My profile’ tab > Click on the Course name > Then click on ‘Download certificate’ from there

Let me know if that works :slight_smile:

Cassie, Community Manager

4

Hi @chighsmith

Thank you for your help and your answer.

But it doesn’t work, I don’t know if I messed up a step that is preventing the document from being generated; is that possible?

Thanks again for you help

5

Hey @RoxaneB,

Thanks for the update!

I took a look at your certification 'HubSpot Sales Hub Software [FR]’ and it appears the Certification was awarded this morning. Would you mind following the same steps that Cassie provided above and let us know if the issue still persists?

Hope this helps!

Sam, Community Manager

7

Thanks a lot for your help @stassey, everything is good now :slight_smile:

8

Hey @RoxaneB,

Thanks for closing the loop on this! Hope you have a fantastic rest of your week!

Sam, Community Manager