Hello all,
I have completed a few certifications however I was unable to download it. I’m able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared my cache, and it still wouldn’t work.
I’m logged in as a student so I don’t use the CRM on this account.
I am having the same issues. Have you found a fix? I too can’t download or screenshot because it doesn’t load
I am having the same issue, too
Right-click on the certificate that doesn’t load properly and click, “open image in new tab”. You’re welcome 
Hi there,
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.
Our team is investigating. Can you please follow the steps indicated in this post: “Updates on the Downloading Certificates issue on HubSpot Academy”.
We’re sorry for the inconvenience.
Thank you!
Best,
Bérangère
