I imagine this is something on Canva’s side, but I thought I would reach out to HubSpot people as well. I submitted this issue with Canva Support but they do not respond to individual feedback and did not take any contact info from me, so I don’t have high hopes about Canva helping me in any way. I actually also tried to submit this to the recommended HubSpot support but that email is ‘no longer monitored’ so HubSpot you may want to update that.
I am unable to actually access my Canva library of designs on HubSpot unless I start from scratch with the ‘design with Canva’ button. And I am unable to make videos with that function at all. I have to make them within Canva, download them, and upload to HubSpot separately. Using the design button will only let me upload a still image.
These aren’t the biggest issues in the world, but they are things I’ve been able to do on every other Marketing software I’ve ever used, so I’m confused as to why I am unable to now. It’s something I do every day that now involves extra steps. And I’m not sure why Canva is called a ‘connected app’ when the connection really doesn’t provide me with any tighter of a working relationship with Canva.
@RWebb14 have you tried reconnecting the integration?
Yes, but it doesn’t change the functionality of the connection. I cannot access my canva library from hubspot, just design new things individually. And images only, no video.
@RWebb14 that is the expected behavior, but you can save your canva files directly to HubSpot from Canva so you don’t have to download/upload.
It’s under the Share menu once you’ve have the app connected, then you can save directly to file manager:
It is a different behavior than I have experienced with any other marketing software. Again, it’s not the end of the world, but it is odd to me as I have used 4 diferent marketing tools and have always been able to access my full Canva library.
I still do not have any way to access videos other than taking them out of Canva to reupload into HubSpot, which is another thing I’ve never had to do. There may not be a way around the video part, I’m not sure.
I appreciate you taking the time to respond to me, thank you.
@RWebb14 you’re welcome! I would suggest writing a review for the Canva app in the HubSpot App marketplace - you can share your feedback and hopefully they’ll take it as an opportunity to improve the integration experience, especially if it is better for other marketing software already.
I definitely will, have a good day!
