Can't Share Certification

[TTian]

Hi,

I completed a Content Marketing certification, but it won’t let me share it. The share buttons are greyed out even though share is toggled on.

I already tried in incognito and resetting cookies, but nothing has worked so far.

Does anyone have any suggestions?

Thanks!

[JenWeiss]

Hi @TTian,

Thank you for reaching out to us!

Can you please send us a screenshot of what you are seeing? This would allow the Community to see what is happening and help resolve the roadblock you are hitting.

Best,

@JenWeiss

[TTian]

I already updated the post with a screenshot. Can you see them or should I resend?

[JenWeiss]

Hi @TTian,

Thank you for the screenshot. I was able to find a similar Community post that referred to a few troubleshooting steps we can try:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser’s incognito or private browsing mode. This will rule out any potential caching issues. Clear cache in a browser

If it ends up being a browser cache issue, here are some instructions on how to clear your cache:

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites
Please let me know if you are still seeing it greyed out.
Best,
@JenWeiss

[TTian]

For some reason, today it’s working and I was able to share my certificates again. Might’ve just been a temporary issue with the website yesterday.

Thanks for your help!