HI team,
I cannot create email marketing campaign even the support team confirmed that my account passed the review. Can you please fix this error and let me send email marketing?
Thank you!
Hello @mayhomestay ,
Can you please share your account/HubID number?
Hello @mayhomestay I was able to locate your HubSpot account. Based on the message that is displayed in the marketung email tool within the account, this portal is not eligable for access to the marketing email tool. This tool will remain locked but you may still use the other tools within HubSpot, including 1:1 emails sent through a connected inbox. You can read more about account verrification suspensions here.
Hi Jess, sorry to contact you through here, I am new to hubspot and this site is like a labyrinth, I cannot find anywhere where to write a ticket for my problem… I am trying to pass the certification for the HubSpot Marketing Software, and need to do practical exercices in order to be certified, however some of them are not working, like the "Outline Your Next Campaign " , when I click it simply redirect me to a non-related page. Also the next exercise " Create a Blog Post " doesn’t allow me to pursue, I have this message " You need blog access to view this page. Ask an admin to update your permissions. " Could you please help me ? It’s been 30 minutes I’m trying to find a solution 
My hubspot ID is : 9297758
Email : dersoir.alaoui@gmail.com
Hello @ismaelalaoui ,
I’m not the right person at HubSpot to help with this roadblock. I would suggest posting in the HubSpot Academy Support section of this page as that would be a better place to seek help. You’ll also find some information about troubleshooting Academy Certifications pinned in this part of the Community.
Hello,
Have you tryied the free hubspot marketing, look up it.
Go to hubspot.log in/ type email/ forgot account/ reset the password/ get email with a code/ confirm your ID.
That-s it,
Good luck!