Hi guys,
I’m having issues connecting my LinkedIn Ads account to Hubspot.
I’m using a Mac and have tried doing this in Safari, Chrome + private windows in both. I believe I’ve turned off the built-in ad blocker in Safari, however nothing is working… Not even disconnecting and reconnecting the ad account (which I’ve done multiple times now).
When I connect it, it takes me right through the process and it finds the account but once it’s connected, it tells me the account isn’t active.
Can anyone advise on this? It’s holding me up getting an ad campaign started for my new business until I get it sorted!
Lewis
I fixed it! It was kind of a silly problem tbh… 
My business is new and so are all my social accounts etc. Although I’d created a LinkedIn Ads account, I hadn’t gotten around to adding any payment information to the billing section of the account. This had put it on hold on LinkedIn’s side but I hadn’t noticed it before now.
After going through the process of connecting, disconnecting and reconnecting the account, I finally went to the LinkedIn side to check it and confirm the status of it. That was when I noticed that it was on hold as it was waiting for the billing info.
Once I did that, it automatically updated it’s status in Hubspot and became Active.
I fed this back to Hubspot as I felt the documentation should reflect that (since it had me going around in circles) but I said I’d post it here also (with a follow-up comment with the solution) since this could happen if the billing details expire or change for whatever reason - meaning it could be an issue for someone that’s been using it for a while.
Anyway, I’m able to get started now - finally!