Cannot ad more user on Hubspot

Smart CRM & Sales Hub Account & Settings
1

Cannot ad more invitaiton to ad more user on Hubspot free version
Can someone help?
(it work before, I know how to ad a new user)

2

Hi @ClementBai,

The free CRM has no user limit, purely from a license standpoint, you should be able to add more users.

Could you confirm that your permissions allow you to add new users? If you’re not the super admin in your portal, could you reach out and check? (Account Acess > Add and edit users needed)

Hope this helps!

3

Thanks for the info, but this doesn’t solve the problem.

4

Hi @ClementBai, can you share more information on what is not working? Do you not see the option to add more users? Can you confirm that you have the permissions needed? Can you send the invitation but it is not received by the to-be user?

5

Hi,
Here is more info: Vidyard Recording?
Thanks again for your help :slightly_smiling_face:

6

Thanks @ClementBai! In your recording, both users are created – so far so good. When you say “it doesn’t work”, do you mean that the new user does not receive the invitation email? If that’s the case, could you try the steps explained here?

7

Yes the user doesn’t receive the invitation. Just did what the article said.
I can create the user, but he don’t receive the invitation :disappointed_face:

8

Hi @ClementBai,

if you’re still stuck, please follow the steps at the end of that post: share the email address, portal number and exact step in this thread.

Best regards!

9

I already did it, doesn’t work :disappointed_face:

10

Hi @ClementBai,

You seem to have missed a part of my previous post. Please make sure to read the instructions carefully.

If you’re still experience the issue after going through all suggestions in this post, you need to post a comment in the same thread and share the email address, portal number and step where the problem occurs.

Best regards