Hi all,
We’re helping a client migrate their recurring billing and invoicing to HubSpot. One of their core requests is to allow for a secondary (backup) credit card in case the primary fails (as currently used in Stripe).
Does anyone know if:
- HubSpot Payments or any other native functionality supports this?
- Any recommended workaround using HubSpot + Stripe/Authorize.net for fallback payments?
Appreciate any insights or references to documentation.
Thanks in advance!
– César
Hi @CANavarrete ,
At the moment, HubSpot Payments doesn’t support storing multiple payment methods for a single customer. That means if the primary credit card fails, there’s no automatic backup to fall back on, and only one payment method can be saved at a time.
If having a backup payment option is essential (like what Stripe offers), here are a few workarounds:
- Use Stripe directly to manage your client’s subscriptions. Stripe allows multiple cards per customer and can handle fallback logic automatically.
- Build a custom integration between HubSpot and Stripe (or Authorize.net) to sync contact and subscription info while managing payment methods in Stripe. This would require some development effort, but it offers flexibility.
- If staying in HubSpot, you’d need to rely on manual intervention, reaching out to customers to update their payment method when a charge fails.
For more context, here are some helpful resources:
Hope this helps!