Breaking change in property value copy

[SteveHTM]

It seems like a breaking change has been silently made to the behavior of the ‘copy property’ logic in HubSpot. Historically, and per the published documentation (last update June 2024), if an enumerated property is copied to a text property in, for example, a workflow step, the value of the text property becomes the set internal value of the enumerated property. This behavior seems to have changed recently without any notice. Now the copy uses the ‘label’ text value.

This has the potential to break existing workflow logic.

Documentation reference:

This has bene raised to support, but I’m adding the appeal here to raise additional awareness and feedback.

Steve

[Berangere]

Hi @SteveHTM,
Thank you for reaching out to the Community!
I’m sorry to hear about your experience regarding this.
I would like to apologize for the frustration, data issues, and business impact this has caused.
I have shared it internally to bring more visibility to it.
Please let me know if there is anything else I can help with. I’ll be delighted to do so!
Best,
Bérangère

[Berangere]

Hi @SteveHTM, I hope that you are well!
Thanks to your feedback, the Team has updated the article accordingly: “Compatible property types for copying values with workflows”.
Thank you so much for your valuable feedback!
I hope this helps!
Have a fantastic weekend!
Best,
Bérangère