Hi,
Recently we have noted that our account has been blocked, we would like to know how we can be able to unlock our account, and receive full access to the whole tools.
Regards,
Gab China Team
Hi @GabChinaTeam,
This knowledge base article explains why your account might be suspended: https://knowledge.hubspot.com/account-settings/account-suspension-faq
HubSpot uses automated systems to make sure that all users are following HubSpot’s Acceptable Use Policy and Terms of Service. If suspicious activity is detected at sign-up or when using the platform, access to certain features will be temporarily suspended. A member of HubSpot’s team will review the details of the suspension, the information you provide, and your account to make a final decision.
For free CRM accounts the suspended tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension. While the suspended tool will remain locked, you can continue to use the other tools in HubSpot.
Best regards!
Hi @GabChinaTeam,
After a final decision is made on your account, any impacted tools will remain locked. You can still use the other tools in your HubSpot account.
I’m sorry to be the bearer of bad news: Unfortunately there isn’t anything you can do about that after this final decision.
Best regards