Today I found two e-mails that are documented by hubspot with a wrong sending-date. They were sent in 2021 and 2023, but in the hubspot-timeline they appear with a date from 2024. That is a big issue, because who knows how many other emails are actually logged wrong - I can’t rely on the hubspot timeline in deals, contacts etc. anymore.
Background: I use Outlook (365 browser version with hubspot add-in) to protocoll mails.
Hey @sprechecke, thank you for reaching out.
Are you able to send me a private message here with more information about these emails? How are you logging the emails to HubSpot? Are you forwarding or using the integration?
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
I have been seeing the exact same issue. It’s maddening! Here’s an example. I actually sent this email on 6/27/2023. I just logged in hubspot CRM using the outlook tool and it comes up with 8/8/2024!
Actual email in outlook.
Logged email in Hubspot CRM
This is a huge problem!!! Please help.
