Hey team,
Raising this for a customer here.
Currently, when a customer reply to the sender, even if it’s a separate email, the customer would be unenrolled as well.
This might not be ideal if the user has multiple email threads with the contact.
It would be great if we can have a switch that unchecks this behavior.
Thank you!
Status: Idea Submitted
Absolutely need this!!! Even HubSpot support thought this wasn’t the case.