Hi everyone. I am struggling with the following, hoping you may have a solution: our client uses Payment Links for selling certifications. These payment links auto-generate invoices, which the client will download and send to their accounting software. So far so good.
We now realised that some of these invoices, when downloaded by the client from HubSpot, are in a different language (for example, in Dutch), while the client portal is fully set up in English.
So I checked with HubSpot Support and they told me that the language for auto-generated invoice documents is based on the browser language of the buyer, not based on the language settings of the client’s HS portal. This sounds absolutely crazy to me, so I clarified 3 times with them if it is really true that we have zero influence on the language of auto-generated invoices - answer remained “yes, that’s true”
This is a huge blocker for a client that sells their products internationally.
One person has his browser in Spanish, so the invoice is generated in Spanish. The other person in English, so the invoice is in English. The third person in Turkish,….well, you get my point.
From an accounting point of view, this is a nightmare to process.
In fact, this may in one blow make Payment Links completely useless for clients like this.
Anyone else has experience with this?
Just to confirm: we are talking about auto-generated invoices from Payment Links, not manual invoices from quotes or deals (those are by default in English and never change language).
