Assistance Needed with New Hubspot Forms Functionality

Develop, Build & Integrate APIs & Integrations
1

Dear all,

I’m reaching out for help with some challenges I’ve encountered using the new Hubspot Forms, which weren’t present with the Legacy Hubspot Forms. I appreciate the improvements being made and would like to understand how to address the following issues:

  1. Visibility of New Contact Property Options:

    • When I add new options to a contact property used in a form, these new options don’t automatically appear in the form.
    • Previously, with Legacy Forms, this process was seamless without needing manual adjustments.

  2. Unhiding Contact Property Options:

    • For example, if I have three options in a property and decide to hide one, it correctly hides in the form.
    • However, when I unhide the option, it doesn’t reappear automatically. I have to manually add it while editing the form, which wasn’t necessary before the beta version was introduced.

These issues first appeared during the BETA testing in August and continue to persist in the current version of Hubspot Forms. It seems this change was made to prevent data overwriting when a property is used across multiple forms, but it limits the ability to manage properties programmatically when they’re exclusive to a single form.

Could you please assist with the following questions?

  • Using Legacy Forms: Should we continue using the Legacy Hubspot Forms until the new version includes the necessary functionalities?
  • Future Enhancements: Are there plans to enable instant editing of property options in the new Hubspot Forms, similar to the Legacy version?
  • API Support: Is there an API endpoint available that allows adding unused options for properties in the new forms to avoid manual updates?
  • Support Timeline: How long will the Legacy Hubspot Forms be supported, and what is the timeline for transitioning away from them to ensure continued functionality without risks?

Your guidance on these matters would be greatly appreciated.

Thank you for your support!

Best regards,

Dmitry

2

Hey, @DSushko :waving_hand: Thanks for your post. I’d recommend opening a support ticket for your questions, 2-4. For your first question, we’ll leave it here and see what other community members have to say.

Best,

Jaycee

3

Hi Jaycee,

Thank you for your response!

I previously reached out to the support team in August when the Beta version of HubSpot Forms was released. At that time, I was advised to consult the developers’ forum, as the API functionality and technical details were beyond their scope. Nonetheless, I have opened a new support ticket and shared my four questions again :blush:.

Best,
Dmitry

4

Hey, @DSushko :waving_hand: No worries. I’d emphasize you are looking for product details, and not custom coding help. — Jaycee