Assigned Conversations Notifications not working

Smart CRM & Sales Hub Account & Settings
1

We have a Conversations Inbox with a few Channnels - the most important of these is Incoming Enquiry form on the website.

I’ve assigned this to Automatically assign conversations to me (Inbox > Inbox Settings > Edit Channel > Assign to: Specific users and teams > my username).

When forms come in they are automatically assigned to me, but I am not notified. I have gone into my Notification settings and made sure everythign is checked, but I don’t receive an email to tell me that this conversation has been assigned to me, so the only way for me to know is to manually check the Conversations Inbox. This seems insane, for want of a better word.

Is this expected behaviour?

(For clarity, other notifications seem to work fine. I can - for instance - set the form to inform me when it’s filled in, however that doesn’t then link me to the Conversations inbox, it links me to the Contact generated from the form.)

2

@OllieB Just to clarify your notifications configuration are you configuring the settings below:

Screen Shot 2022-10-20 at 9.58.12 AM.png
Screen Shot 2022-10-20 at 9.58.12 AM.png1083×883 109 KB

3

yep, everything is ticked.
I just spent some time on chat and apparently it’s working as intended and that I’d only get notified for Email and Chat assigns not for when Form submissions are assigned. It’s such a bizarre oversight when Hubspot has granular level notifications for literally everything, apart from when a Form is sent into the Conversations inbox… just makes no sense at all to me.

I think I’m going to hack it with an Automation on the Form that will tell users when it’s been submitted, but also provide a manual link to the Conversations inbox. Crazy that I need to bodge a workaround for this though!