Previously, when connected to Gmail team inbox. We would only get an email when a customer submits a a hubspot form or a non-hubspot form.
We would then be able open the hubspot app and respond (as an email to the customer).
Now, every single email coming to our inbox is coming in as unassigned. Even emails that have rules created to skip the inbox.
Is there a setting to turn OFF every email come through to the inbox?
(and only be notified when a form has been submitted).
Thank you.
Hi @CJArtistry,
Thank you for posting in the Community!
Just to make sure that I understand, you connected your shared inbox in the Conversation tool of HubSpot, and you added the option to create a ticket for any incoming conversations in your inbox.
You want the conversations to be marked as read when coming to the inbox since you reply to the ticket only, is that right, please?
Or you don’t want the conversations in HubSpot’s shared inbox?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I found a similar post that can help you: “Ticket without a conversation” from @Jnix284.
I also wanted to invite a couple of subject matter experts to this conversation: @Bryantworks, @Mike_Eastwood, and @Josh: do you have any suggestions for putting this in place, please?
Thank you and have a lovely day!
Bérangère
Thank you all for your input. Was able to resolve the issue by configuring the HubSpot fallback email to bypass connecting my own inbox to be able to reply in app.
Having ‘Connect a channel’ with my own GMAIL inbox resulted in every single email coming in as an ‘unassigned’ conversation in the HubSpot inbox.
Deleting this channel and configuring the Hubspot fallback email worked a charm!
Thank you.
Thank you @CJArtistry for sharing your findings with the Community and thank you all for your contribution!
Glad to see that everything is working for you now 
Have a nice day!
Bérangère
Hi @CJArtistry,
If I understand the question correctly, I believe you would just want to turn notifications off for unassigned email and chat conversations.
Josh
Hi Josh,
Yes, can it still receive notifications only when a hubspot form is
submitted?
