Asset Marketplace Theme Updates Bug

Develop, Build & Integrate Developer Announcements
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Hey everyone, we wanted to provide some transparency around the recent marketplace bug people are running into. Updates we made to the theme marketplace update process on August 3rd had a bug that is causing assets updated in the marketplace to have their module IDs improperly set, which is breaking customer content on pages using these updated themes.

We have temporarily disabled marketplace updates while we resolve the issue, and are planning to run a job to fix these broken ID references today, meaning if you take no action we can restore this content. Updating the content manually is OK as well, but we will opt those portals out of the automated job as not to break just-fixed content.

Affected accounts will see a yellow banner appear noting the issue when attempting to edit website pages that are affected.
Please stay tuned to this post. We will continue to update it as we go. If you have any questions, please feel free to comment below.

Update: 8/5/21 - 1:54PM EST: We have identified the root cause of the issue and are working on correcting any impacted content.

Update: 8/5/21 - 2:45PM EST: Select modules in pages using Marketplace themes may be broken. We’ve identified and addressed the root cause of the issue, but we did not restore any page(s) with manual updates made between 11:36 AM ET on August 3 , 2021 - 2:40 PM ET on August 5, 2021 in order to prevent overriding those who have already manually restored their pages. If you have made updates, you can reach out to our Support team if you want your older content to be manually restored.

Resolved: 8/5/21 4:39PM EST: Beginning at 11:36 AM ET on August 3, 2021, some customers experienced issues with CMS pages using recently updated Marketplace themes. This was caused by an issue with the Marketplace update process, which resulted in formatting issues or missing content within modules on live content. As of 2:40 PM ET on August 5, 2021, we addressed the root cause of the issue and restored most impacted pages. Select pages were not restored in order to prevent overriding updates made by customers. Customers can contact our Support team for assistance.

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We’ve already taken on the long and arduous process of updating all pages to restore them to their previous state as we couldn’t wait for a resolution or fix (I’m sure many other businesses will be in a similar position). Do we have to do anything to ensure our new content isn’t t overwritten again?

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Hey there @SPaine,
Any account’s whose pages have been modified since the issue occurred we will not be automatically restoring - this is to prevent those who have already restored their pages manually from being affected.

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Thanks

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Update: We have identified the root cause of the issue and are working on correcting any impacted content.