We’ve been trying to get our integration listed on the App Marketplace. Some how we got listed as not eligible despite having a lot of customers already using it. How do we talk to someone to get this rectified?
Hi, @SignalsEng 
Thanks for reaching out. If you haven’t already, the best next destination will be your App Partner Manager. Here are the steps to find that information:
Find your App Partner Manager and their email information by logging into your developer account and navigating to App Marketplace > Listings. Hover over your app, click More > View Listing Details.
When you reach out, I would also include the three HubIDs of the portals used to submit for your Active Install requirement.
Adding those details here in case it helps other folks in the future:
Active installs are the number of unique HubSpot production accounts showing recent successful
activity.
Best,
Jaycee
Jaycee,
If you don’t have the “view listing details” option what do you suggest?
Hi there. This is for an app you’ve already submitted formally for approval? —
Did you or your team already submit and then receive a response regarding the Marketplace rejection? Did it list a specific reason? If it is lacking installs, here is the specific text for the requirements — “Active installs are the number of unique HubSpot production accounts, unaffiliated with your organization, showing successful app activity within the past 30 days”.
If it hasn’t been formally submitted, it’s not 100% clear how you determined your app is “not eligible despite having a lot of customers already using it”.
Best,
Jaycee