Hello, I have some reports running to show agents v number of calls they have made however I would like to split this up to see the number of Inbound V Outbound is that possible as I cannot see a filter for this?
I guess there is a limitation to tracking inbound and outbound calls in reporting as I can see the idea has already been submitted to HubSpot product team: https://community.hubspot.com/t5/HubSpot-Ideas/Create-a-Report-on-Inbound-vs-outbound-calls/idi-p/698382?profile.language=fr
Hi @SKeohan
Have you tried to use the property "Called direction"in your reports?
This is actually the property that differentiates inbound from outbound calls.
Try it out and let me know how it goes.