We’d love to see an option for HubSpot’s AI agent to generate draft responses instead of sending them automatically.
You’re already generating the response so it feels like a small (but meaningful) adjustment to drop it into drafts rather than hitting send. This would allow us to keep the speed and efficiency of AI, while still maintaining quality control.
Given the nuance in our messaging and the importance of maintaining trust with our members, we need to be able to review and approve responses before they go out.
This change would let us benefit from the AI’s ability to pull from our content and reflect our brand voice, without compromising on accuracy or tone.
Hope this is something you’ll consider—it would make a big difference for teams like ours.