Adding filter to capture resolution time

Service Hub Customer Feedback Tool
1

We are using the CSAT tool to capture feedback from our customers.

We are a B2B support team and when I wanted to add filters to also capture:

1. Time to close ticket that relates to the score given

2. Agent (who handled the ticket)

I am unable to.

It would be really useful to be able to look at turnaround/ resolution time and compared to our CSAT score as well as capture agent performanace in same report.

2

Hello @ASheehan2 , thank you for providing this information! I would like to add some of our top experts to this matter to share their ideas.

Hello @jonchim @impulsekring @LaurenRyan any recommendations to @ASheehan2 ?

Thank you,

Pam