To have the option to report on each individual agent’s customer satisfaction score (customer feedback).
Status: Idea Submitted
Still really need this
This is really important and fundamental to having support funtionality in HS. Please implement this report.
As CSAT is linked to a ticket, why cannot link the ticket owner to the CSAT result? CSAT is a very common KPI, and we need to be able to report on it, not only as a team, but per agent?