When i open an email that has contacts in the CC field, I want to be able to add them to the CRM directly via the outlook plugin.
Right now it only lets you add the Sender of the email to the CRM, not the other profiles.
I have used similar tools in the past and normally you can hover over the other CC’d emails to add them as well.
Any way to do this with Hubspot?
Hi @jasonseed! Welcome to the Community-- happy to have you here 
It sounds like you would like to have the option to quickly save contacts CC’d on incoming emails from the Outlook add-in, correct?
This Knowledge Base article notes that when logging emails using the BCC address, HubSpot will create a new contact record for anyone CC’d on your logged email. However, when a recipient is BCC’d in an email, the email will not create a new record. If the contacts that were CC’d then reply to all or reply to you in that thread, then you would have the option to add them to the CRM.
I use the gmail integration and that only allows you to have the quick add button to create a new contact for the primary sender of any incoming emails. That said, maybe some of our experts use Outlook and can confirm this behavior-- @Gaurav_Aggarwal , @karstenkoehler can either of you verify my explanation above. Just want to be sure I am not missing a difference between gmail and outlook. Thanks!
Best,
Kennedy
Thanks Kennedy for the quick response, I did manage to figure out that the Log Email feature does create contacts for all that are CC’d. That’s handy however the other usecase is when I have an email that I have forwarded from my personal email to my work email.
In that situation it appears you are forced to do it manually. I have used a gmail plugin for salesforce before and that lets you hover over any email and then hit add to CRM and it starts that contact record creation in the side bar with the email loaded, you then just do the name/phone etc and contact is created.
hopefully this is on HS roadmap…
Great context, @jasonseed! I can absolutely see the value of this as a potential feature for HubSpot, so I will pass along some internal feedback to our team about this. I also encourage you to consider posting on our Ideas Forum here. If you find a similar idea, give it an upvote and share your unique use case in the comments. Feel free to create a new idea if your idea is not already there.
I am happy to upvote as well, if you could link to the Idea in this thread!
Best,
Kennedy