Adding a new industry

[Kieran1]

Hello-

I would like to add a new industry to the preset industry list. For example, it has construction, but I would like to add, Plumber, Builder, Electrician, etc.

I have seen this question has been asked before, but I couldn’t understand the answer.

They said to go into Settings, then select properties from the left-hand side, then search for industry, and you can make the change there.
I’ve explored every option under this section and can’t see anywhere to add a new industry. The only thing I can do here is changing the industry label.
Any help would be really appreciated.

[Tnichs]

Hi. The standard industry property is a single line text field which basically means that you can type in what you like in the property. This can obviously cause problems if people mis-spell or use variants of a word. You could change it to a drop down select field, but you’d need to ensure that no contacts had this field populated first. Hope that makes sense, happy to explore further if needed

[Kieran1]

Thanks for taking the time to reply.

I am definitely missing something or doing it wrong.

I click ‘create company’ to add a new company to my crm- Under ‘industry’ I want to select my own custom selection, in this case, Plumber. I type plumber in the industry field and as this isn’t an option in says “No Results Found”.

So I assume I need to add this option to the industry list, so I click Settings, then select properties, then search for industry, and my only options are, Delete, Assign User and Tams, Export property history, move to group and Edit. As Edit is the only option that makes any sense I click ‘Edit’.

Once I select Edit, there’s three tabs, Basic Info, Field type, and Used in.

Basic info tab, the only options are internal description and group.

Field Type tab, it allows me to change the field name from Industry and change the field type from Singel line text.

Used in (0) tab, It shows me that this property isn’t being used in and workflows, lists, forms etc. (Even tho I have 5 contacts all using the industry field in their company information)

Nowhere do I see a list of the options that are available in the industry field when adding a company to the CRM.

I must be missing something.

[Tnichs]

Hi Kieran

apologies, that was my mistake, I didn’t realise that you were talking about the industry property on the Company record, not the Contact record.

I’ve recorded a video that shows to you how to add the option in the dropdown list. Hope it helps. If not, let me know.

Check out this video: Add option to Company Industry?

[Kieran1]

Thanks so much for taking the time to make a video.

This worked perfectly.

I was completely missing the option to change the filter.

Thanks again.

Kieran

[albertod]

I’m quite new on Hubspot and I’m struggling with Industry fields too.

I realized the Company Industry fields is correctly filled in my DataBase, while Company Contact field is unfilled at all.

It should be logic, if a contact is inside a company, should have the same Industry of the Company. Isn’t it?

Is there any possibility to fill up all the Contact-Industry same as Company-Industry?

This way, I can easy filter contacts by Industry.

Thanks for your help

[Faircosa]

Is there another link to this video? This one says it’s gone.

[MiaSrebrnjak]

Hi @Faircosa, I can help with this too!

Please go to your account settings and click on “Edit” next to the Industry property:

You should be able to add a new new option in the pop-up window:

If you don’t see this option, I’d recommend checking with your account administrator if you have the permissions to make changes in the account settings.

Cheers
Mia, Community Team

[HHallamaa]

Thank you for the informative video! I have jus created a new industry, but for some reason this industry doesn’t show up in the list of industry options when I’m creating a new Company. Have I missed something when creating the new industry?

[kvlschaefer]

Hi @HHallamaa,

Thanks for reaching out!

This thread is 3 years old and may not have full visibility among our Community members.

I would like to invite you to create a new post in our Community. Please be sure to include screenshots, troubleshooting steps you have taken so far, and any pertinent information.

Thank you for your understanding,
Kristen

[HLong]

Hi there, could you help me understand how to do this? Would like to make it a drop down at the contact level but since I already have values here, not sure how to do this. Thanks!