My team is nearing completion on an internal knowledge base migration, and I wanted to give them an assistant to use in Service Hub as they’re on the phone or emailing with customers. I built a very cool assistant, and to add the knowledge base, I needed to create a Vault.
Creating a Vault was super easy, but I noticed that it only adds pages to the Vault, not the full site. While I can kind of understand the use case, the tool for choosing the pages isn’t robust enough, and there isn’t a way to add the entire knowledge base to the Vault. In my mind, two amazing improvements here would be:
- An option to add a full knowledge base. This would allow for new pages to be automatically included as the Knowledge Base Agent does it’s thing.
- Better selection tools to allow for certain sections or sub-sections of the knowledge base heirarchy to be added selectively.
- In my mind, this works for cases where you’ve got a very large, maybe even enterprise-wide KB, and are building assistants for teams to specifically help them find their content on a large knowledge base.
Anyone else have an interesting use case for this?