Hi everyone!
I’m so glad to have a channel like this one to discuss common questions!
To give a small intro, I work in a D2C furniture brand. We sell our products in a Shopify ecommerce website, so one of our most important automations is Abandoned Carts.
I’m building the workflow but I have some questions and would love if you can help me on those. We will build a workflow with 3 emails. The first one 3 hours after the cart was abandoned, second after 24h and the third after 48hr.
1. What is the best way to filter the trigger to make sure I’m capturing all abandoned carts? A simple deals status filter as abadoned cart is enough or I should add more filters to capture a broader spectrum of people?
2. When building the rest of the tree, how can I set up the second email to exclude the people who completed the purchase after the first email, so I don’t send the second email to them?
3. When adding the second email’s trigger to the workflow, will it filter the pool of people that was capture in the first filter or do I have to repete the first trigger again and add the new filters I want? In other words, I need to know if the second filter will consider the group within the previous trigger (of the first email) or it will disregard the previous filter.
HEre is a screenshot of our current workflow:
Let me know if that is clear or if you need me to explain our workflow in more details.
Thank you so much for your help!!!
Best,
Luiza