Jan 10, 2019 11:30 AM
Is there a way to create a property that is linked by conditional logic to another property.
i.e. I have a list of "general" issue, but I want the support team to be able to select sub issues when they select one of the entries for the general issue.
Aug 6, 2019 2:37 PM
Is it safe to assume this isn't available on the ticket object either?
Scenario: Category would be 'How Do I?', 'Technical Issue', 'Billing Issue' and then a custom property called 'Sub-Category' would be dependent on the Category field to a) become active for data entry and b) would dynamically allow values associated with the value selected in the Category property. This is pretty common in most ticketing systems and for most service organizations.
Oct 19, 2020 2:00 AM
This is definitely something needed. CRM platforms such as Salesforce have such customisable fields that allow an admin/developer to capture data using conditional logic. It is really disappointing that hubspot does not have this
Mar 15, 2021 8:17 AM
We are also looking for something like this - we want users to select a location, and for conditional logic to then show the user the only appropiate options within a property. For example, user selects location A from dropdown and then have option to select marketing source property with options 1, 2 or 3. But if they select location B, the marketing source can be 4, 5 or 6.
May 31, 2021 5:02 AM
Hi @jphilbrook and other people in this thread,
This is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.
4 weeks ago - last edited 4 weeks ago
Couldn't agree more with these folks. This is not necessarily about the form fills that come from external contacts who aren't working within HubSpot, this is really about fields for our HubSpot users. For example, we want our sales team to identify some information about the source of the deal. If it was from a call they made, then we want to know "who" made the call. Was it the sales person or another person inside our organization. Also, if we put "other" to have a box that appears to force getting more detail. This could help us see if something needs to be recategorized or if we need to add another selection option to the property.