cursor jumping around when composing email

[JFox2]

Hello,    We've been having this same issue for some time

When the HubSpot Sales window is open and we start writing, the cursor immediately jumps to the bottom of the email.

If i untick the track option its stops. This happens in web mail as well as my local install of outlook.

is there a know fix for this issue?

Thanks

[DianaGomez]

Hi @WWhitley, @SewFarm, @SCryer, @AndrewSlattery, @luke-deep-space, @DSTaylor, @KJohnston7,

Thanks for reaching out to the Community!

As I mentioned earlier, the issue with the cursor jumping in Outlook when using the Sales Add-In is a known issue related to the Office 365 add-in. This happens because of how email tracking works with the add-in. When tracking is enabled, the tracking pixel is inserted at the bottom of the email, which causes the cursor to jump there as well. Unfortunately, the Office API doesn't allow developers to return the cursor to its original position, so this is a bug on Microsoft's side, and HubSpot has no control over it.

If you haven't already, you might want to try turning off tracking and logging in the add-in settings and only check the "log" and "track" boxes once you're done typing. This workaround may help in the meantime.

I understand this is frustrating, and I’ll continue to monitor this issue.

Thanks for your patience!

Best,
Diana

[AndrewSlattery]

I'm sorry but this is literally the worst solution to a problem which just should not happen. Suggesting just unclick the key piece of functionality that automatically syncs your email to the CRM and then try to remember to re-click it before you send the email is just plain dumb. The entire point of this plugin is to save time and make things easy. Not create additional steps. Hubspot is a billion $ company and there are literally 2 main email companies that use this plug in. Stop making stupid excuses and get it fixed!

[KJohnston7]

This is infuriating - surly something can be done to help resolve this recurring issue????????

[DSTaylor]

Whats the update here @DianaGomez  I too have been plagued with this issue, and depending on the email I'm responding to the email will "jump" up and down and make outlook unuseable. Please fix.

[luke-deep-space]

Incredibly annoying. Hubspot should try and come up with an inventive solution here.

[DianaGomez · Accepted solution]

Hi @JFox2, 

Thank you for reaching out to the Community!

The problem with the cursor jumps in Outlook when using the sales add-in is a known issue with the Office 365 add-in. It happens because of the way email tracking works in the Office 365 add-in:

• When a user loads the Add-In with tracking enabled, we insert the tracking pixel at the bottom of the email's body.
• This moves the cursor to the bottom of the email's body as well.

The Office API does not currently allow developers to return the cursor to its previous position. In other words, this is a bug from Microsoft's side and HubSpot doesn't have control over that.

Can you try turning off tracking and logging in the add-in settings and only check the log and track boxes when you're done typing to see if that will help?

Thanks,

Diana

[AndrewSlattery]

How has this not been fixed yet? It is beyond frustrating that the cursor jumps to the bottom of every email 5 seconds in! It needs to be fixed immediately! 

[SCryer]

Is anyone actively working on this? It's STILL an issue for me and email tracking is literally the most basic CRM function. If it can't do this without causing incredible frustration, I don't know why I'm using hubspot. I honestly wish I wasn't and will look for alternatives. 

[WWhitley]

They blame this issues when Outlook changed, but other CRMs do NOT have this issue. So it comes to reason that the underline issue is a base function of HubSpot is not working.

[hellokyliep]

It doesn't help and this isn't a solution. How can tracking emails--a basic and critical function within a CRM--be this difficult and cumbersome? 

[SCryer]

Do you recommend any other CRMs that are better? I've only just switched to hubspot, so not too late to move to a different platform, and better to do so now.

[SewFarm]

A year later, this is still a massive annoyance and impacts productivity. It makes it very difficult to use. I will try choosing not to automatically track and log emails and then try to remember to recheck the boxes every time before I send. I am not sure if that will be less annoying. HubSpot has a major feature problem if it does not work smoothly with the #1 business email application. 

[WWhitley]

Possible solution to this other than having to untrack until finished with the email? This should be fixed since it is a base function of HubSpot