STILL an issue. Unreal. I find people asking about this for over a year and the solved solution is garbage.
What’s even more unreal are the exorbitant fees HS are charging and still they can’t solve a software glitch.
Hey @LH66 and @MWeiss7 - thanks so much for being a part of the Community!
I’d like to start by apologizing for any frustrations this functionality has caused both of you, and your teams. I can definitely empathize with the difficulties of a technicality like this one. I’ve also been digging for some updates, to which I’m not seeing anything provided by the team.
With that said, I’d like to redirect the conversation to posting the need for this capability in our Ideas Forum, as to not divert the conversation away from what we can do in the Community space. I’d be happy to pass along your idea(s) to our internal team, as well as upvote the ideas myself!
Shane, Senior Community Moderator
Hi Shane, I don’t mind how you socialise this internally. I think everyone here just wants a fix to a really basic problem with one of the world’s largest email providers (MS) on one of the world’s most used computers (mac). My hubspot license has just renewed, and yet I’m wondering why I bothered. The functionality means I’m not actually using it as I should and I’ve actually gone back to excel which defeats the purpose of a CRM.
Respectfully, this isn’t an ‘ideas’ issue or a ‘nice to have, someday’. This is core functionality of a CRM--tracking email communications with customers and prospects in order to understand activity and interest. Positioning it as such is insulting. I’d love to see Hubspot spend development time on resolving core functionality instead of changing interfaces constantly or positioning AI + data enrichment differently every month.
We’re still having this issue today. It is incredibly painful for the team.
I vote for Hubspot to just host all emails in their CRM like Pipedrive, then we wouldn’t have this issue.
Hey @iraakers - thanks for this feedback!
We highly encourage you to post this idea directly in our Ideas Forum. This would allow other users to upvote your idea, expand on it, and echo the need directly to our Product Team!
Shane, Senior Community Moderator