LinkedIn Navigator sync problem

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Occasional Contributor

I subcribe to Linkedin sales navigator, my fees are up to date and the account is active, but on the contacts and company pages it's asking me to upgrade to sales navigator, can anyone suggest a fix for this problem.  

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Community Manager

Update: Thanks for your patience. I've done some testing on my end and after confirming with my resources it looks like the Linkedin Sales Navigator is displaying an iframe message directly from Linkedin. HubSpot simply displays what is provided by Linkedin, so I would recommend checking in with their support team. 

 

Thanks!

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New Contributor

Got this from LinkedIn support.  Not great news, weird though because today for me the integration/display is working.  Who knows....

 

I’m very sorry for the issues you are currently experiencing with the HubSpot widget.  We have recently identified a system issue impacting some Sales Navigator Professional subscribers. This issue caused the Sales Navigator widget for HubSpot to incorrectly show as available to impacted users.  The Sales Navigator Professional subscription does not include access to CRM integration.
 
We have recently resolved this issue. As a result, the widget will only function for members currently subscribed to Sales Navigator Team or higher. These qualifications are outlined at the bottom of HubSpot’s installation instructions.
 
If you would like to continue to utilize the widget you can upgrade to a Sales Navigator Team subscription. You can do that from your Sales Navigator Settings page by clicking “Upgrade your plan”https://www.linkedin.com/sales/settings?trk=sn_nav2__util_nav_update_settings
 
If you have any questions about Sales Navigator Team please feel free to reach out to me and I will be happy to answer them for you.

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New Member

Having same issue ...

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New Contributor

Hi All, gettting the following errror on my Sales Navigator integration "Upgrade to LinkedIn Sales Navigator".

 

Had the integration working fine, I am a paying monthly user with the proper access on the LinkedIn side.  Tried uninstalling and reinstalling the integration in HubSpot, no luck.

 

Anybody seen this before?

 

 

Untitled.jpeg

 

 

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New Contributor

Having the same problems, my HubSpot rep is talking to an engineer about it.. no updates yet

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Community Manager

Hi @Jermund @pfnolan @jbiggs19 @gdardashti - thanks for sharing. I'm going to do some testing on my end to investigate this behavior further. I'll follow up here with any updates! 

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Community Manager

Update: Thanks for your patience. I've done some testing on my end and after confirming with my resources it looks like the Linkedin Sales Navigator is displaying an iframe message directly from Linkedin. HubSpot simply displays what is provided by Linkedin, so I would recommend checking in with their support team. 

 

Thanks!

Reply
0 Upvotes
New Contributor

Got this from LinkedIn support.  Not great news, weird though because today for me the integration/display is working.  Who knows....

 

I’m very sorry for the issues you are currently experiencing with the HubSpot widget.  We have recently identified a system issue impacting some Sales Navigator Professional subscribers. This issue caused the Sales Navigator widget for HubSpot to incorrectly show as available to impacted users.  The Sales Navigator Professional subscription does not include access to CRM integration.
 
We have recently resolved this issue. As a result, the widget will only function for members currently subscribed to Sales Navigator Team or higher. These qualifications are outlined at the bottom of HubSpot’s installation instructions.
 
If you would like to continue to utilize the widget you can upgrade to a Sales Navigator Team subscription. You can do that from your Sales Navigator Settings page by clicking “Upgrade your plan”https://www.linkedin.com/sales/settings?trk=sn_nav2__util_nav_update_settings
 
If you have any questions about Sales Navigator Team please feel free to reach out to me and I will be happy to answer them for you.

Community Manager

@jbiggs19 Thanks for following up with the aditional information from LinkedIn Support - I'll be sharing this with my team as well!

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Occasional Contributor

That's very disappointing, I know I'm using the free version at present and we had plans to upgrade.  The LinkedIn widget for Sales Navigator was a key part of my sales and marketing stratagies, I'll have to look for alternative sales software rather than have to pay  another £300 ($385) per year for the LinkedIn Team version.

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New Contributor

So a single user cannot associate a single LinkedIn SalNav sub to just their profile? The entire HubSpot team needs to be on SalNav team as well? 

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Occasional Contributor

I'm confused why it says this was resolved in 2017?  I don't see a resolution.  I subscribed to LinkedIn Sales Navigator Team edition the other day so that I could sync these two, as well as LinkedHub.  

When I'm in my HubSpot record, on the right panel, at the bottom, it has a heading for Sales Navigator syncing.  When I click it, it asks that I log in to Sales Navigator.  I click that and it signs me in, and then I get  a message that says subscription not found, and then under that, that I need to have a team contract in order to get access to the integration....?!?!  I do have this, and this is the only reason for subscribing to any of it, to sync my LinkedIn contacts with a CRM that I can easily sort, manage, and contact....  

Anyone else experience this?  Anything I can do?  Please help!  Thank you.  

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Community Manager

Hi @jacobdlynch,

 

Can you please confirm you've gone through the steps outlined here as a starting point? If you are still stuck after taking these steps, and you can confirm you have a LinkedIn Sales Navigator Team account, can you please share screenshots of where you are getting stuck?

 

Thank you,
Jenny


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Occasional Contributor

Yes, I have followed those steps.  I will try to post screenshots now.  And I read that I cannot sync contacts from LinkedIn to Hubspot?  Smiley Sad 

 

Screenshot (6).pngScreenshot (7).pngScreenshot (8).pngScreenshot (9).pngScreenshot (10).pngScreenshot (11).png

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Community Manager

HI @jacobdlynch,

 

Thank you for the screenshots!

 

As the integration is on a user by user basis, is it possible that the LinkedIn you are linked to is not the correct one?  Have you tried logging out and logging back into LinkedIn? Additionally, I would recommend trying to log in through different browsers/an incognito window to ensure there aren't any cookies/settings interfering.

 

If you are still stuck after taking those steps, please let me know! Smiley Happy 

 

Thank you,
Jenny


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Occasional Contributor

Hi there.  Thanks for your attempts.  I am logged in to the correct LinkedIn and Sales Navigator accounts, the only ones I have, and I have cleared caches and cookies and such and tried other browsers....  Same results still so far.  Smiley Sad 

Community Manager

Thank you, @jacobdlynch! I have connected with the product team regarding this matter and they have shared that all of the authentication information associated with the widget is pulled in from LinkedIn. The HubSpot side of the integration is to create the widget, but the authentication of your subscription will be done by LinkedIn. 

 

I would recommend connecting with LinkedIn regarding this matter, as they will have more insight into why your proper subscription is not associating correctly.

 

If you need more information for LinkedIn regarding your HubSpot account, please feel to direct message me.

 

Thank you,
Jenny


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New Contributor

Okay, so I solved this issue by doing the opposite from what's recommended:

1. Log OUT of LinkedIn

2. In HubSpot, remove the LI Sales Navigator app integration

3. Re-add the integration

4. Go to any contact, and find the Sales Navigator area that is supposed to show the contact. You will still have the same error text.

5. Change Account, or Log into LinkedIn, whichever link is there.

The difference is, it will now have you log into LinkedIn.

 managed to log in, and completed the integration.

Occasional Contributor

I greatly appreciate your help and attempt.  Unfortunatly it still hasn't worked, I tried a few times.  It still tells me I need a tream subscription for the integration feature, and when I hit LearnMore, it shows the different Sales Navigator options, and under the team on it says, "This is the Subscription You Currently Have"   Hahahaha

 

I have a call and compueter share with LinkedIn tomorrow morning sometiime and hopefully they can fix the issue....  

 

Thank you though!

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New Contributor

Oh yuck - hope you get it fixed.

 

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