Did you get this fixed? How?
This is what worked for my:
Use Chrome if possible…
1. Log OUT of LinkedIn and close all browser windows that have you logged into LinkedIn (it can be a zoo…)
2. In HubSpot, remove the LI Sales Navigator app integration
3. Re-add the integration
4. Go to any HubSpot contact, and find the Sales Navigator area that is supposed to show the contact (Bottom of the right panel). You will still have the same error text.
5. You will have a link in the LinkedIn tab to log in or something. Click whichever link is there.
If all is well, it will now have you successfully log into LinkedIn.
Good luck!
I did, but none of that stuff mentioned worked for me unfortunately. I got on the phone with LinkedIn and they got me squared away so that the LinkedIn Sync feature works now, however it doesn’t seem to be super helpful yet. It’s not like I can capture all contacts from LinkedIn in a specific industry I’m working with and get their name, title, company, and email put into my CRM automatically. I have to rethink my overall plan apparently. Good luck!
Is there any other advice on this? I have been experiencing the same issues. I’ve had a ticket logged with HubSpot since 4th May and they aren’t able to fix it. I only upgraded to Sales Nav Team to use this integration, it was working previously but now won’t. HubSpot appear to have given up on it and seem to think I should be contacting LinkedIn (I have but it’s not their widget).
Hello @CarlosM, could you please provide us more details on what is happening specifically with your integration? My recommendation is to please continue working on your technical support ticket and provide any extra information to them as they will be able to provide you more information based on your case specifically. Also just confirming have you connected with LinkedIn regarding this matter? They may be able to provide some additional information.
Kindly,
Pam
Hi Pam,
Thanks for your reply. Yes, I have a support ticket open but they haven’t been able to help. I have a Sales Nav Team Account but when I log in it says ‘LinkedIn Sales Navigator subscription not found’. I’ve tried all the recommendations such as disabling the app from the marketplace, logging in and out, deleting cache, different browsers, different pc’s etc. It was working previously but suddenly stopped. I’ve sent screenshots and HAR files to the HubSpot support team but they don’t know why it isn’t working. LinkedIn says it isn’t their problem as it is a HubSpot widget, not theirs. I was just hoping someone in the community might have found a fix for this and could advise. Thank you.
Thought I should update you with the good news! It’s working! I noticed in my browser there was a little ‘eye’ with a cross through it which was third party cookie blocking. I turned this off and suddenly it works. I thought I should share this as I’ve noticed a few people having this issue in the forums so maybe it would be the same simple resolution.
Thanks for your assistance anyway.
Kind regards,
Carl.
Hello @CarlosM, thank you very much to keep us updated!! I am glad it’s working now.
Kindly,Pam
Thank you really helped me 