by:
agirard
What’s this integration partner do?
Front is customer service software that helps teams manage and respond to email, chat, social, and other inbound requests. Front does this through a shared inbox that allows users to collaborate, route requests, access canned responses, measure, and follow conversations. Once connected, HubSpot data is infused into Front conversations, adding valuable context.
What does this integration enable?
With HubSpot is connected, Front will display contextual CRM data in their app alongside conversations. So users can see the name, email, and company information of users who they are having conversations with. As new conversations come in, they will be created as a new contact in the HubSpot CRM, and conversation data will be added to their contact timeline.
How can you use this?
Growing businesses are often looking for the help to manage incoming communications. Not just organizing them but responding and measuring their impact. Front supplies this management system but without the HubSpot integration lacks contact context. Context from HubSpot helps services folks know who people are outside of just their name and their issues. The integration also records all of this communication in the CRM, uniting data sets and reporting.
Pricing:
The integration is free for HubSpot customers who also have Front. Front is a paid app, more details here, but offers a 14-day free trial.
Support:
This integration is built and supported by Front. Customers can reach out to them for support. Support/Sales Contact Name: Sarah Spangenberg, Partner Marketing Manager, sarah@frontapp.com
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