User Audit Trail

[hubspotgreg]

I am trying to keep track of all user interatction with the system. How can I view an audit trail of user logins and actions taken?

[MFrankJohnson · Accepted solution]

Q: How can I view an audit trail of user logins and actions taken??

Short A: n/a

Longer A:

While some of this functionality may become available at the HubSpot Enterprise level, no user-centric audit trail is currently native to HubSpot. That being said, we are able to view audit trails for most properties directly from within those records.

Example - Audit Contact Owner History: (see image)

Audit Contact Owner History

Example: Audit Became An MQL Date History: (see image)

Audit Became An MQL Date History

[MiaSrebrnjak · Accepted solution]

Hi, 

I wanted to share this relevant feature that is now available: super admins with an Enterprise subscription are able to use a centralized audit log with flexible filters to analyze user activity. More information can be found in this Knowledge base article. 

FYI @TEdwards4, @RD24By7 

Cheers
Mia, Community Team

[TEdwards4]

Hey, is there an update on the Audit Trial functionality anywhere?

[RD24By7]

I would also like to see this information - audit logs and audit trails of what actions were done by a user within a defined period of time.  This is a basic requirement for any system - so that administrators can keep track of data deletions, possibly malicious modifications, etc. I am honestly shocked that there is no audit trail in HubSpot.

[JenniferErena]

Audit trail is important and available in most electronic records. I suggest adding this feature.  
Also a practical reason - we have a goal for our sales people to add 10 new companies per month - but there's not a great way to report on this.  There is an interesting Original Source Data 2, which includes "userId:12345678", but there's not an easy way to correlated that userId with a name, which is rather odd.
I am going to look for an idea to support on this topic.  

[Flora]

Hello! 

My name is Flora Wang and I am a PM at HubSpot. We are investigating the need for audit logs now and I would love to chat with anyone if you have time! Send me an email at flora@hubspot.com

Best,

Flora

[Lorna-M]

Hi Flora - was a solution ever put in place for this? Thanks, Lorna

[jshim]

I would also like to request this - I would like to see a log of all user actions and changes made to the system. This would be helpful in tracking down instances in which changes are made - if this was available via the API, that would be useful as well.

[MFrankJohnson · Accepted solution]

Q: How can I view an audit trail of user logins and actions taken??

Short A: n/a

Longer A:

While some of this functionality may become available at the HubSpot Enterprise level, no user-centric audit trail is currently native to HubSpot. That being said, we are able to view audit trails for most properties directly from within those records.

Example - Audit Contact Owner History: (see image)

Audit Contact Owner History

Example: Audit Became An MQL Date History: (see image)

Audit Became An MQL Date History

[Anonymous]

Thank you for explaining this so clearly!!! Your answer should be a knowledge base entry!

[SecureSky]

Can I get to this informaiton via API?  Would like to also get login audit logs as well -   Mike

[H-Rob]

I'd also like to see an audit trail on files/documents - when they were last updated, etc. We can only see the date - not who did the latest update to the file. Thanks