How to view User Login and Action Audit in HubSpot

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1

I am wanting to access the User Login Audit to view a detailed record of user logins and actions taken within Hubspot.
I am trying to keep track of all user interactions. How can I view an audit trail of user logins and actions taken in Hubspot?
[Moderator Note: this post was reviewed for relevancy and optimized for clarity on 10/21/25. Thank you for your contributions to the HubSpot Community!]

2

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Q: How can I view an audit trail of user logins and actions taken??

Short A: n/a

Longer A:

While some of this functionality may become available at the HubSpot Enterprise level, no user-centric audit trail is currently native to HubSpot. That being said, we are able to view audit trails for most properties directly from within those records.

Example - Audit Contact Owner History: (see image)

hubspot-crm-contact-owner-history.png
hubspot-crm-contact-owner-history.png1360×647 128 KB

Audit Contact Owner History

Example: Audit Became An MQL Date History: (see image)

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Audit Became An MQL Date History

3

Can I get to this informaiton via API? Would like to also get login audit logs as well - Mike

4

I’d also like to see an audit trail on files/documents - when they were last updated, etc. We can only see the date - not who did the latest update to the file. Thanks

5

Thank you for explaining this so clearly!!! Your answer should be a knowledge base entry!

6

I would also like to request this - I would like to see a log of all user actions and changes made to the system. This would be helpful in tracking down instances in which changes are made - if this was available via the API, that would be useful as well.

7

Hello!
My name is Flora Wang and I am a PM at HubSpot. We are investigating the need for audit logs now and I would love to chat with anyone if you have time! Send me an email at flora@hubspot.com

Best,

Flora

8

Hi Flora - was a solution ever put in place for this? Thanks, Lorna

9

Audit trail is important and available in most electronic records. I suggest adding this feature.
Also a practical reason - we have a goal for our sales people to add 10 new companies per month - but there’s not a great way to report on this. There is an interesting Original Source Data 2, which includes “userId:12345678”, but there’s not an easy way to correlated that userId with a name, which is rather odd.
I am going to look for an idea to support on this topic.

10

I would also like to see this information - audit logs and audit trails of what actions were done by a user within a defined period of time. This is a basic requirement for any system - so that administrators can keep track of data deletions, possibly malicious modifications, etc. I am honestly shocked that there is no audit trail in HubSpot.

11

Hey, is there an update on the Audit Trial functionality anywhere?

12

Hi,

I wanted to share this relevant feature that is now available: super admins with an Enterprise subscription are able to use a centralized audit log with flexible filters to analyze user activity. More information can be found here: View and Export Account Activity History.

FYI @TEdwards4, @RD24By7

Cheers
Mia, Community Team