Ranking articles

SOLVE
CecileMJ
Contributor

Hi guys,

I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible?
How are they ranked? alphabetically or last written is up the list?

0 Upvotes
1 Accepted solution

Accepted Solutions
webdew
Solution
Top Contributor | Diamond Partner

Hi @CecileMJ ,

Unfortunately its not possbile in HubSpot a sof now. The articles are listed in tge manner of updated date. it means the latest updated articl will list on the top.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

3 Replies 3
StjepanGrcic
Contributor | Platinum Partner

Hi @CecileMJ 

 

If you have HubSpot Service Hub Professional then you can organize your knowledge base articles into categories and subcategories to make it easy to navigate and also use tags to help your users find the right articles. 

 

You can also analyze the performance of your knowledge base in terms of article views, as well as the average time users spend on each article if you have Service Hub Professional or Enterprise.

 

Did my post help answer your query? Help the community by marking it as a solution.

 

Cheers,

 

Stjepan

 

 

CecileMJ
Contributor

I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc

0 Upvotes
webdew
Solution
Top Contributor | Diamond Partner

Hi @CecileMJ ,

Unfortunately its not possbile in HubSpot a sof now. The articles are listed in tge manner of updated date. it means the latest updated articl will list on the top.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post