Knowledge Base Tool

KMooney
Member

Building a Strong Knowledge Base within Hubspot

SOLVE

I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot. 

 

I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing knowledge base. 

0 Upvotes
2 Accepted solutions
Jnix284
Solution
Hall of Famer

Building a Strong Knowledge Base within Hubspot

SOLVE

Hi @KMooney, happy to help!


I've built quite a few KBs using HubSpot, this is an example of a knowledge base I built - how you use it will depend greatly on your customer type (who your target is), content type (what you're trying to help with), and SEO.

 

Can you share more about your specific use case?


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

View solution in original post

0 Upvotes
KristelA
Solution
Contributor

Building a Strong Knowledge Base within Hubspot

SOLVE

Hello KMooney,

I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get some inspiration and try to adapt it to your context:

 

KristelA_0-1726568490225.png

KristelA_1-1726568604410.png

You can even analyze the performance to leverage the insights based on your customer's interactions with the knowledge base 🙂

 

KristelA_2-1726568851092.png

 

KristelA_3-1726568863616.png

KristelA_4-1726568863637.png

 

Best regards,

Kristel A.

View solution in original post

0 Upvotes
2 Replies 2
KristelA
Solution
Contributor

Building a Strong Knowledge Base within Hubspot

SOLVE

Hello KMooney,

I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get some inspiration and try to adapt it to your context:

 

KristelA_0-1726568490225.png

KristelA_1-1726568604410.png

You can even analyze the performance to leverage the insights based on your customer's interactions with the knowledge base 🙂

 

KristelA_2-1726568851092.png

 

KristelA_3-1726568863616.png

KristelA_4-1726568863637.png

 

Best regards,

Kristel A.

0 Upvotes
Jnix284
Solution
Hall of Famer

Building a Strong Knowledge Base within Hubspot

SOLVE

Hi @KMooney, happy to help!


I've built quite a few KBs using HubSpot, this is an example of a knowledge base I built - how you use it will depend greatly on your customer type (who your target is), content type (what you're trying to help with), and SEO.

 

Can you share more about your specific use case?


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes