Status: Idea Submitted
HubSpot does not show the content immediately for too long mailthreads but there is no option to shorten an existing mail thread in HubSpot. The only workaround is to start a new mail (thread) instead of replying to a mail from a customer.
It would be nice if HubSpot would offer the option to manually shorten a mailthread or an option on reply to only use the latest send mail, so when replying, the mailthread only contains the latest mail from the customer as history in the reply-mail.
Indeed.
For example; You have sent out a mail with wrong data (GDPR) and want to sent the same mail with the correct data by replying to the email sent.
Right now you have to manually create a new email since you are not able to delete parts of the former email conversation. Resulting in sending the correct data as well as the wrong data yet again.
We want the same option as when you forward and email to click on the 3 dots to view the former conversation, with addition to delete parts of that