Manage Workflows Timezone

We would love to have the ability to select the timezone for the workflow when setting it.

Some context here: we send email campaigns out targetting customers from different countries.

We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.

Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.

That should be something we can select and HubSpot must calculate automatically for us... Super simple solution we have already seen (and used) in other providers.

 

Thanks in advance!

Mauricio 

HubSpot updates
21 Replies
FleurPrins
Occasional Contributor

This is a great idea! We struggle with the different time zones. Not only with workflows, but also e-mails. 

GrahamMartin
New Member

 Great submission Mauricio,

 

Having used a number of different platforms, there is an easier solution to simply setting an entire workflow timezone - instead, you set when an email should trigger, eg 7pm, but it sends depending on contact timezone. Not HubSpot or workflow timezone. 

eyalkatz100
Occasional Contributor

Just opened a ticket upon this exact thing

Borisov91
New Contributor

We have the same problem.

 

For now, we use the workaround that we have a property if the contact is in US or EU. Then we have two workflows, one triggered in a time zone that makes sense for EU, the other for the US.

 

But if this gets fixed, it would be great!

JSG3
Occasional Contributor

Similar to what is available as a one-off email send by contact time zone, would be great to have this capability expand into WFs for those of us sending globally.

TashaDalBianco
Occasional Contributor

OMG YAS! I also opened a ticket on this, then found this. We're base in AUS but have clients globally and we use Inbound Adons to send SMS to contacts, BUT we want to send them an SMS a few hours before a specifi date property, but the workflow will do it based on the time here in AUS not where the contact is! Definitley need to see workflow timezone feature!! #voteitup

CH4
Occasional Contributor

Yes! Weird that this is in one off email campaigns but not workflows, any update Hubspot?

__Pablo__
New Contributor

Same issue here, they suggest me to create a workflow per country, sure is an easier way.

sdw
Occasional Contributor

There is a similar request with more up votes at https://community.hubspot.com/t5/HubSpot-Ideas/Time-Zones/idc-p/246021#M27895

 

Please could you view and upvote please?

jasmin13
New Contributor

I second this idea! This is essential especially for companies who have a lot of international customers.