We would love to have the ability to select the timezone for the workflow when setting it.
Some context here: we send email campaigns out targetting customers from different countries.
We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.
Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.
That should be something we can select and HubSpot must calculate automatically for us… Super simple solution we have already seen (and used) in other providers.
Having used a number of different platforms, there is an easier solution to simply setting an entire workflow timezone - instead, you set when an email should trigger, eg 7pm, but it sends depending on contact timezone. Not HubSpot or workflow timezone.
I see in the workflow settings that it can be set to execute 7 days a week or 5 days a week and between certain hours but our contacts are global while these time settings are only available in my timezone. Automated emails sent through workflows should be smart sent according to recipient time zone.
Totally agree. I first set up a series of standalone emails with smart sending, since we have clients in at least 9 time zones. However, I wanted the if/then functionality of workflows to link the emails together in a certain way, so I built a workflow, switched the emails to automation, and then added them to the workflow. On Sunday about 5 hours before the first email to all our clients was to be sent, I suddenly realized I had never seen a smart option on the workflow. !! It was tough to get my colleague who had taken over the process to change everything back to the standalone email format on such short notice on the weekend, just so we could make sure the emails were sent at the right time of day. We do not want to look like those cheap spammers who send messages at 2am. We need to send at the time of day with the highest response rates. Having sending times (and workflow Delays) that are specific to recipients’ timezones seems like a pretty basic function for anyone who is going to use workflows for serious email campaigns, no? Until that’s in place, there should be a warning message on all workflows with emails whose recipient list draws on several timezones.
Totally agree. We can send mass emails by time zone--we need this in workflows. When you have national and international contacts, you are throwing away/corrupting excellent analytics data this way.
Yes, this would be a very valuable feature to have for automated emails. With a global user base it’s absolutely necessary to be able to send automated emails at every individual’s ideal time, rather than e.g. 8am Eastern Standard Time.
For now, we use the workaround that we have a property if the contact is in US or EU. Then we have two workflows, one triggered in a time zone that makes sense for EU, the other for the US.
Similar to what is available as a one-off email send by contact time zone, would be great to have this capability expand into WFs for those of us sending globally.
OMG YAS! I also opened a ticket on this, then found this. We’re base in AUS but have clients globally and we use Inbound Adons to send SMS to contacts, BUT we want to send them an SMS a few hours before a specifi date property, but the workflow will do it based on the time here in AUS not where the contact is! Definitley need to see workflow timezone feature!! #voteitup
In other systems, it’s possible to set the send time on the Send Email step inside of a workflow - that way, the individual steps can be configured to send at the best possible time for each email. It would be beneficial to have that functionality in HubSpot as well.