Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information.
So within dashboards directors can see the types of issues popping up.
**SHORT-TERM SOLUTION EDIT - DEC, 15 2020**
👋Hi all, here's my short term solution:
- Create New Property on Contact Object: i.e. Latest Reason for Contacting
- Add Property to Right Sidebar. For easy access:
- Train Customer Service Team, and Optimize Property Values
- Create Report of Latest Reason for Contacting:
- Distribute to Teams for Continual Improvement, or Automate Responses 😎
- If you have any questions on my solution email me at firstname.lastname@example.org
**FYI works great with forms too.