Embed code snippets in Knowledge Base articles

lalexander

I know that our customers would love to see greater embedding flexibility in Knowledge Base articles. Currently, embedding is limited to just YouTube, Vimeo, and Instagram, but many of our customers rely on tools that require embedded code snippets (e.g. maps, interactive tools, and other Javascript snippets) in order to provide thorough documentation to their clients and customers.

Thanks!

HubSpot updates
Status updated to: Delivered
Oct 10, 2020

Status updated to: In Planning
Aug 28, 2020

The work which will make the embed feature in knowledge base articles much more flexible is almost done! With this update, you'll be able to embed any JavaScript embed code into a knowledge base article: maps, any video, audio... basically anything in an iframe. 

 

Thank you all for your patience and for sharing your feedback! I'll update this thread again as soon as it's done. 

 

- Snaedis  

Status updated to: Being Reviewed
Apr 22, 2020

We are reviewing widening our embed functionality. We will provide more information as soon as its available.

8 Replies
sid_appbase
Participant

Would really like a feature where it's possible to embed any URL, or an ability to edit the HTML of the knowledgebase articles. This would allow customers like me to get our use-cases solved today while you figure out the right balance for the GUI features.

benson
Member

This is a Huge issue for us. We got just subscribed to Vidyard because of the New Vidyard and Hubspot partnership / integration. But I cannot embed a video in a Hubspot Knowledge base article using HTML. And, the URL option will not work either! I have to download the video from Vidyard and upload it to Hubspot manually! Please make this a priority. You can embed videos on landing pages but not articles? It's interesting...

Vitruvi-Meaghan
Member

This is also a key limiting feature for us. We host our videos through WorldPlay, but their embed code uses JavaScript to allow control of the video player. We need to be able to embed this easilly in Knowledge Base articles, instead of creating a workaround using iframes.

ChrisNel
Member

We need this to enable us to add a javascript widget into our Knowledge Base articles. It'll just make life easier... 😄

 

al_playwire
Member

Pretty please for this feature! @lalexander 

Status updated to: Being Reviewed
goconnor
HubSpot Product Team

We are reviewing widening our embed functionality. We will provide more information as soon as its available.

Status updated to: In Planning
Snaedis
HubSpot Product Team

The work which will make the embed feature in knowledge base articles much more flexible is almost done! With this update, you'll be able to embed any JavaScript embed code into a knowledge base article: maps, any video, audio... basically anything in an iframe. 

 

Thank you all for your patience and for sharing your feedback! I'll update this thread again as soon as it's done. 

 

- Snaedis  

Status updated to: Delivered
Snaedis
HubSpot Product Team