Currently, conversations and ticket workflows can be created. However, there are multiple fields missing from conversations/tickets that are only available through Help Desk. It would be great if we had the ability to create a Help Desk workflow!
This would be great. For instance, I would like to have a workflow trigger event when a ticket lands in the Spam folder of Helpdesk. I did not find an option to do this today. Any help on this will be greatly appreciated.
Agreed, this would be a valuable addition. Since the conversations API and conversation-based workflows are mostly limited to read access, having workflow capabilities specifically for Help Desk would be extremely useful. For instance, the new split ticket button could be even more beneficial if it were accessible through workflows.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
.png "HubSpot Employee"){kind=icon}