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HubSpot Ideas

GLePage

Allow Payment Subscriptions To Be Cancelled Using Workflows

It would be very useful to cancel a recurring billing cycle using a workflow.

7 Replies
KSettlemire
Member

This 100% needed for our donors. It would also be great to give them the option to skip a month or schedule a number of payments with a deadline where they cut off.

SHinkle
Member

^ I agree!

EAmoroso
Contributor

We need this badly. We are mid migration from Keap to Hubspot and were previously able to automate both this and subscription changes in general

JWyborn
Member | Platinum Partner

This is so badly needed, why was this overlooked to begin with

ANeveu
Participant

We need this as well.

 

Someone typed a response to this need here:

 

https://community.hubspot.com/t5/APIs-Integrations/Cancel-User-Payment-Subscription-from-external-ap...

 

But it looks like there is no ability to do a DELETE action via API. I don't think we want it to be "deleted" anyway, more like canceled or paused.

 

But that response seems to be saying that we can use a HubSpot Workflow that is triggered by a custom field. Has anyone tried this? I will give it a try in the next week or two and report back.

YOshima
Participant

+1

Badly need this feature

orangepegs
Contributor | Gold Partner

It's absolutely shocking that a subscription payment tool wouldn't have a way for users to cancel. Come on, guys. This is standard, common sense stuff.