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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member | Platinum Partner
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
Solved
Davidmilo on January 14, 2026
How can I update my name on my certification in HubSpot?
I'm David Milo and recently finished the inbound sales certificate. but even after updating the names on my profile, the certificate still shows the same old incorrect names and I don't know what to do because I need the certificate to apply somewhe read more
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0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
January 15, 2026 00:02
Hi @Davidmilo , The steps required to regenerate a certificate with a new name are outlined here: https://knowledge.hubspot.com/help-and-reso...read more
AnnieNgAnh on December 03, 2025
Caption error in HubSpot Academy video
Hello HubSpot Academy team, I am currently taking the Social Media Marketing Certification 2 course and encountered an issue with the video captions. In one of the lessons, the captions do not display the actual spoken content. Instead, the captio read more
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0 upvote
3 Replies
BérangèreL
Community Manager
December 15, 2025 03:08
Hi @AnnieNgAnh and thank you so much for your patience! I’m happy to let you know that the captions are now up and running. Wishing you all ...read more
Solved
Usman27 on April 11, 2025
Re-send HubSpot Academy certificate with updated name for verification to UpWork profile
How to resend the verification email to Upwork again from HubSpot? Since I have updated my name on the certification Upwork is requesting me to send the verification email again.
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0 upvote
7 Replies
Accepted solution
BérangèreL
Community Manager
May 13, 2025 06:49
Hi @Usman27 and thanks for your patience! If you have already tried to click on the 'Add your certificate to your UpWork profile" again now that y...read more
DS444 on November 28, 2024
Certificate Is not Generated
I have completed the Hubspot CMS for Developers II : Best Practices 3-4months ago. I have cleared Both the exams. But Certification is not generated. Can You please help me Why its not generated. I have contacted to Hubspot chat , They have suggeste read more
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0 upvote
0 Reply
Solved
MAbdessayed on May 02, 2024
Certificate receipt
I want to receive my contextual marketing certificate as a requirement for my university yet I can not have it due to the fact that there is one practice problem I can not solve unless I have the professional marketing hub. I can not buy it in my co read more
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0 upvote
4 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
May 02, 2024 08:37
Hi @MAbdessayed , This is a limitation of some certifications, which require a Professional subscription. One way to get access to Professiona...read more
Solved
LunaLoomer on December 29, 2023
Is HubSpot a reputable educational resource?
I've come across HubSpot as a potential educational resource, and I'm curious to hear from the community about its reputation. Specifically, I'm interested in understanding if HubSpot is considered a reputable educational platform. If you've used Hu read more
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0 upvote
2 Replies
Accepted solution
tverdokhlib1
Top Contributor | Platinum Partner
December 29, 2023 06:43
@LunaLoomer HubSpot has a great Knowledge Base and HubSpot Acadamy includes various videos, courses, and materials. It depends on what you want to ...read more
AMeyer30 on June 12, 2023
Content Outlines ( Extending The Value of Your Content Through Repurposing)
Hey everyone, I'm busy working through the content marketing certification and completed the section on content repurposing. One of the videos disucssed creating modular outlines which makes it easier to repurpose content down the line. Does read more
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0 upvote
1 Reply
APernell
HubSpot Moderator
June 14, 2023 12:09
Hello @AMeyer30 , Thank you for reaching out to the academy community page! I'm happy to help out with this. If there is an outline available...read more
TAliTisha on May 19, 2023
I don't share my achievement on any social platform please try to fix my problem. Thank You!
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0 upvote
1 Reply
APernell
HubSpot Moderator
May 19, 2023 17:40
Hello @TAliTisha , Thank you for reaching out to the academy community page! I'm happy to help out with this. You don't need to share your ce...read more
anitnab on July 15, 2022
Cant start exam for SEO course
Hii, I have completed the SEO course in hubspot academy but cant Start the exam , when i click on Take Exam button a window comes telling Times Up and i did not attemp any questions. Or else this screen with error appears , i donot get chance to tak read more
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0 upvote
3 Replies
APernell
HubSpot Moderator
July 26, 2022 17:58
@anitnab Hey sorry for the delay! Can you also send: A screen recording (if possible, using Loom as this will allow you to send on the li...read more
Solved
MALMubarak on July 14, 2022
Change the name on the certificate
Greetings, I completed a course in content marketing, but there seems to be an error in the name, I changed the name in the profile as required in the instructions I read in the academy but to no avail, how can I modify the name in the certificate? read more
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0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
July 14, 2022 14:23
Hello @MALMubarak , Thank you so much for reaching out. I have regenerated your certificate. You should see the update on your end too. ...read more
MoinIqbal on December 05, 2021
Learning Hubspot
Start learning hubspot marketing course. any suggestions??
Reply Free Starter
0 upvote
1 Reply
TitiCuisset
HubSpot Product Team
December 06, 2021 10:09
Hi @MoinIqbal Welcome to HubSpot and to the Community! We're glad to have you. The HubSpot marketing study group could help, and yo...read more
JYeo on August 22, 2021
[First time user] Training videos wont play
Just joined Hubspot. It suggests I watch some intro video ("Watch Lesson") but they dont play. It starts to load then nothing. I've tried 3 browsers
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0 upvote
1 Reply
RyanneH
HubSpot Moderator
August 24, 2021 14:00
Hi @JYeo , Do you have a direct link you share for both the page in the screenshot as well as the redirected page? Thanks, Ryanne Acade...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team