Generic Webhooks Beta - Timeline for GA & Object Support Clarification (Free Tier Account)

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Hi HubSpot Developer Team,

We’re building a real-time data synchronization feature using HubSpot webhooks with private apps, and have some questions about the Generic Webhooks Beta (announced August 2024).

Account Context

  • Portal ID: [Can provide privately if needed for investigation]
  • App ID: [Can provide privately if needed]
  • Account Tier: Free Tools (Free Marketing, Sales, Service, Content, Data Tools)
  • App Type: Private App (for testing/development)

1. General Availability Timeline

The generic webhooks feature (“Use expanded object support” toggle) has been in public beta since August 6, 2024 (19+ months).

Questions:

  • Is there a planned timeline for moving this feature to General Availability (GA)?
  • Are there any known breaking changes planned before GA?
  • Is it recommended for production use at this stage, given it’s been stable for 19+ months?

2. Supported Object Types - Free Tier Clarification

The official changelog lists 28 objects, and developer docs mention 32 objects. In our Free tier private app webhook configuration (with “Use expanded object support” toggle ON), we observe:

Objects We CAN See (Confirmed Available in Free Tier):

  • Standard CRM: Contact, Company, Deal, Ticket, Product, Line Item
  • Engagements: Call, Email, Meeting Event, Note, Task, Postal Mail
  • Commerce: Cart, Order, Invoice, Quote, Quote Template, Discount, Fee, Tax, Subscription
  • Other: Communication, Feedback Submission, Goal Target, Lead, User, Partner Client
  • Additional: Appointment, Course, Listing, Service
  • Custom Objects (when created)

Objects We CANNOT See:

  1. COMMERCE_PAYMENT (in changelog but not visible)
  2. CAMPAIGNS
  3. CONVERSATIONS (understood: legacy-only)
  4. OWNERS
  5. FORMS
  6. MARKETING_EVENTS
  7. ENGAGEMENTS (understood: removed from generic)

Questions:

  • Does COMMERCE_PAYMENT require a paid Commerce Hub subscription to appear?
  • Are OWNERS, FORMS, MARKETING_EVENTS, and CAMPAIGNS supported in ANY webhook format (legacy or generic)?
  • Is there a complete matrix showing which objects are available by account tier (Free/Starter/Professional/Enterprise)?
  • Which objects require specific paid hub subscriptions to use with webhooks?

3. Production Use Guidance

Our Use Case:

  • Building real-time sync from HubSpot to Excel
  • Customers will create their own private apps in their accounts
  • Customers configure webhooks for objects/properties they want to sync
  • Need to understand which objects are reliably available across different customer account tiers

Questions:

  • Is the generic webhooks beta stable enough for production use?
  • How will you notify developers of breaking changes before GA?
  • Should we build support for both legacy and generic formats for safety?

4. Documentation Request

Could you provide or confirm:

  • Official list of supported objects by account tier
  • Which objects require paid hub subscriptions
  • Beta to GA timeline (even if approximate)
  • Recommended approach for production implementations using beta features

Any guidance would be greatly appreciated as we plan our Smart Sync architecture!

Thank you,

Garima Chandna
CloudExtend
garima.chandna@celigo.com

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Hey @garimachandna,

Welcome to the Community and thanks for putting together such a thorough breakdown of what you’re seeing!

Regarding the changelog, the HubSpot Developer Changelog is worth keeping an eye on for any GA announcements.

On the production stability question and few of your questions around GA timelines and tier-based object availability are ones our top contributors may have some real-world insight on. Tagging in some of our experts below who may be able to help!

Hey @RubenBurdin, @zach_threadint, and @GRajput -- do you have any suggestions for @garimachandna on this?

Thank you!

Sam, Community Manager