I’ve been having this issue for a while now and I’m not sure how to fix it. I’ve been setting up the data sync with MailerLite <> HubSpot to sync specific lists of contacts but every time I do it, the contacts from MailerLite do not get imported, or if the list is supposed to go to a specific group, it doesn’t get imported correctly. Is there any way to fix or to diagnose what’s happening with my syncs?

Hi @Lesleychang , so it’s one of the data sync applications for our Operations Hub. In order to diagnose the issue, you have to check your sync settings to ensure everything is configured correctly -- it may be that it is only set up to sync one way, or the properties you are trying to map are outside of what is available. Here is more info on data sync settings Hope this helps! If we were able to answer your query, kindly help the community by marking it as a solution. Thanks and Regards.

Hi @Lesleychang, happy to help! Can you share a screenshot of your data sync setting on here (both sync rules + field mappings)? I’m happy to take to see if I can spot something :slightly_smiling_face:

Sure can. See below. They’re all defaults. [field mappings.png] [sync rules.png]

Hi @Lesleychang, Thanks for this input! I think I understand what you’re saying. What I think this comes down to is expectations not being met. Essentially, what the sync settings are set up to do is this: Sync all Mailerlite contacts that are in group “Influencers - BC”, and Sync all HubSpot contacts that a member of the list "Influencers - BC What the sync is not set up to do, but I understand why you might expect it to, is to add those Mailerlite contacts to the equivalent list in HubSpot, and to add the contacts that are in the HubSpot list to the equivalent group in Mailerlite. These contacts will simply be synced to your apps as if they are normal records. So that might explain why you believe they did not import correctly. The sync settings only dictate which contacts should sync, they don’t dictate how or where they should end up. That’s an extra level of customization that Data Sync does not have. If you have access to HubSpot Automation you can create a workflow that enrolls records that were added through Data Sync and have Mailerlite as their source, and then you can set an action to add them to a list of your choice.

Thanks for the detailed explanation, @jbogaert. That’s really disappointing it doesn’t sync lists one to one, but it certainly explains why it doesn’t work the way it looks like it should. There’s also nothing in the actual sync that tells me this. If there were, it’d be a lot more clear. That should be a requirement the data sync - to tell us how it syncs data, and not leave it up to interpretation! Thanks for your help!

You’re absolutely right @Lesleychang. I’ll share your feedback with our designers! Update: Just heard back from them! They are aware of this and are looking to improve :slightly_smiling_face:

MailerLite data sync not working

Data Data Hub

Lesleychang July 21, 2021, 5:53pm 3

Sure can. See below. They’re all defaults.

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MailerLite data sync not working

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