Workflow delays only during working hours

HubSpot Ideas

Status: In Beta

Status history

1

Workflow actions can be set to only execute during specific times, however the delays execute even outside those times. There should be an option to set the delays to only happen during set days as well.

I have automated task reminders that need to be created every 3, 5 and 7 working days. However if the workflow is triggered on a Wednesday, both 3 and 5 day delay tasks end up scheduled on the Monday as the delays happen over the weekend but the task isn’t created until Monday.

2

To set working days for a delay or time period would be necessary!

3

I agree! We’re having to use a helper property and breaking delays into smaller segments to get what we’re looking for, and this is less than ideal.

4

Having the same problem since we have a standard to answer tickets within 24 hours, and I’m mornitoring them if there’s no ticket status changed within 48hrs, ended up with hundreds of tickets on Monday since it accumulates from Fris, Sats and Suns. The workaround on Community forum seems doesn’t help much since it will end up affecting weekday’s tickets (add more delays to weekday ones). +1 vote

5

Same here. A delay in a workflow should not count the weekend. +1 Vote

6

If the workflow is triggered to only happen during specific work days (M-F), then the delay should act the same.

7

Similar idea submitted here - https://community.hubspot.com/t5/HubSpot-Ideas/Counting-business-days-only-in-workflows-and-sequences/idi-p/354510

Please upvote there so we can try to move this need up the priority list within Hubspot.

8

Same here. +1 Vote

9

This is really needed!

10

I have this same issue! Has anyone found a workaround?

11

Hi everyone - I’m Claire, one of the PMs for Workflows. Thank you all for taking the time to submit, upvote, and comment on this Idea. I’m happy to report that our team has been developing a solution to exclude weekends in the Delay Action. We will be launching the private beta early next week so keep an eye out for the notification!

Best,

Claire

12

Hi everyone, this feature in Workflows is now officially in private beta. You can request access by going to the rollout here.

Thanks,

Claire