i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens’t respond via email, send a follow up email. and if the client responds, mark the workflow as completed.
how can i make this happen?
thank you
Looking for the same solution here!
Definitely want this! Kind of seem’s like the function of sequences but in a marketing email when the call to action is simply a reply.
Please make this possible!
Hello -
sadly I don’t think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile.
You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows.
Really need a solution for this, and yeah cannot set everything through a sequence, especially if we have other actions to perform in between.
It would be interesting to see this function being evaluated.
However I believe the solution is not that simple, as a client could reply anything to that email, therefore making it hard to allow for a suitable follow-up.
Curious to know whether a solution is in the works
I also could use this!
+1 on this being something I’m looking for
Hey @dshulmistra,
Just saw this pop up because of @Jeanisrad’s reply. This is actually possible in HubSpot now, following the steps here: How to run automations based on replies to marketing emails (thanks @OliviaB!)
If that answers your original, now very old question, @dshulmistra, you can make it easier for others to find this workaround by accepting this post as a solution.
Have a great day everyone!
Oh goodness, this is amazing! Thank you for seeing and updating that!
This does not work for me. The emails need to come from me directly, not an email channel.
Hi @dshulmistra,
In that case you could work with sequences. With the sequences tool, you can send a series of targeted, timed email templates to nurture contacts over time. When contacts reply to the emai, they will automatically unenroll from the sequence.
Best regards!
Can I start a sequence from a webform? If not, then your suggestion does not work.